Privacy Policy &
Return & Refund Policy
for UntNaturals
Last Updated: 29/08/2025
At UntNaturals, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and secure the data you provide while shopping on our e-commerce store.
1. Information We Collect
When you visit or shop from our website, we may collect:
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Account & Order Information: Name, email, phone number, shipping & billing addresses.
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Payment Information: Processed securely through trusted payment gateways (we do not store your full card details).
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Shopping Activity: Products you browse, cart details, and purchase history.
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Technical Information: IP address, browser type, device, and location data (for better site functionality).
2. How We Use Your Information
We use your data to:
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Process and deliver your orders.
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Provide order confirmations, shipping updates, and customer support.
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Personalize your shopping experience.
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Send promotional offers, newsletters, or updates (you may unsubscribe anytime).
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Improve our website, products, and services.
3. Sharing of Information
We respect your privacy and will never sell your data. We may share limited information only with:
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Logistics partners for shipping and delivery.
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Payment gateways for secure transactions.
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Marketing tools (like email/SMS providers) for communication.
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Legal authorities, if required by law.
4. Data Security
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All transactions are encrypted using SSL technology.
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Payment details are handled only by authorized, secure payment processors.
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We take all reasonable steps to protect your personal information, but no online system is 100% secure.
5. Cookies & Tracking
Our website uses cookies and similar technologies to:
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Keep your shopping cart active.
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Analyze website traffic.
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Show you relevant ads and offers.
You can disable cookies anytime in your browser settings, but some features may not work properly.
6. Your Rights
You can at any time:
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Access, update, or delete your personal data.
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Request details about how we use your data.
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Opt-out of promotional communications.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted here with the revised date.
Return & Refund Policy
At UntNaturals, we take pride in delivering pure, natural honey with the highest quality standards. Since our products are food-based, we maintain strict hygiene and safety measures. Please read our return and refund policy carefully.
Eligibility for Returns
We only accept returns in the following cases:
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You received the wrong product.
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The product was damaged or leaked during delivery.
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The product has a manufacturing defect.
To be eligible for a return:
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The product must be unused, unopened, and in its original packaging.
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The request must be raised within 48 hours of delivery.
Non-Returnable Items
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Opened or partially used products.
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Products damaged due to misuse or mishandling by the customer.
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Items purchased during special promotions or discounts (unless defective/damaged).
Refund Process
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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If approved, refunds will be initiated to your original payment method within 7–10 business days.
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In some cases, we may issue store credit or a replacement product instead of a refund.
Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [your email address].
Return Shipping
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For defective/damaged/incorrect items, we will arrange free return pickup.
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For other cases, return shipping costs (if applicable) must be borne by the customer.
Contact Us
For return or refund requests, please email us with your order ID, pictures of the product, and reason for return at:
Email: info@untnaturals.com
Address: Shri Garud Agro Corporation,
Village & Post: Dileeppur, Pratapgarh, UP
At UntNaturals, customer happiness is our priority. If there’s ever an issue with your order, we’ll do our best to resolve it quickly and fairly.
